MVD tries again on tech upgradeJanuary 17th, 2013 at 1:11 pm by Bill Diven under Community Affairs
The state Motor Vehicle Division is looking to replace its clunky computer system in hopes of improving operations and customer service.
A request for proposals issued last week gives vendors until Feb. 28 to come up with packages to design, develop and implement a new information system to replace the current computer programs.
But don’t dash to MVD anytime soon to take advantage of the upgrade.
The committee review of the proposals is to be followed by presentations by finalists and a contract award by June.
Then it will take anywhere from 18 months to four years to get the new system in place, according to a statement from the division.
If it works, the new system will improve efficiency and “dramatically” reduce customer wait times in MVD field offices, MVD said.
The news release did not include an estimate for the cost of the project.
A previous attempt to upgrade the system failed in 2010 and ended after the state spent $5 million and fired the contractor.
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